Expected Delivery Time
The approximately delivery time is mentioned below, however, the duration of delivery can vary due to various reasons such as the influx of orders during sales and new collection launches
Within Pakistan: 6-7 working Days (Once the order has been confirmed)
International: 6-8 working Days (Once the order has been confirmed)
Product Condition in Case of Return & Exchange
To be Product returned it must be
Unused and Unworn
It must be its original packing
Along with the original receipt
Claimed within 7 days of delivery
Sale items are not eligible for return and exchange
Products must be returned in mint condition, with the pricing label secure
Address/Information modification
Customers can modify information within 24 hours of order. One can also discuss such as an issue they receive a “confirmation call” from our representative. However, once the order has been confirmed or dispatched, no address or information can be changed.
Order Cancellation
You can cancel items or orders that haven’t entered the shipping process yet. Conversely, once your order has shipped, you will receive a confirmation message that includes your tracking information in this instance, our Exchange Policy will apply, and therarety.com reserves the right to cancel the order for any reason, including
Stock unavailability
Decline Payment by your authorized payment institution
Pricing Imprecision
Wrong Information/address given by the customer
If the customer does not respond to the confirmation call, text
Exchange Order
Exchanges and additions can be made within 24 hours of order placement. In addition to that during the confirmation call, our representative will confirm if the customer wants to add or change anything
Chacha Outfits implies no charge for exchanged items for a different size. However, all exchanges are based on stock availability
Exchange of any other item is applicable, and any additional cost on top of items will have to be paid by the customer
Paid Order Modification/Return
In case of paid order is modified, a partial refund will be credited back to your account once the remaining order is shipped. If the entire paid order is canceled then the refund will be processed
Within two weeks
The current exchange rate will be applied to the returned of the items returned/exchange
Fabrication and Washing Instruction
Most of our Abayas are made 100 % pure Korean georgette. Material is also specified in the product descriptions of every item in therarety.com website